RETURN POLICY

1. All orders are subject to availability from the manufacturer. Your card will not be charged for the amount of the order until we confirm product availability. Darosi furniture does not issue rain checks. PayPal Users Note: PayPal charges you the full amount at the time of the order being placed. Please check the financing availability.

2. All orders require all necessary information from the customer so that we can accurately carry out the home delivery service..

3. All orders are processed within 24 hours, Monday through Friday. Order placed on the weekend will be processed on Monday.

4. Although measures are taken to ensure the information on this website is as timely and accurate as possible, data errors may occur without our intention. Every effort will be taken to correct any error in a timely manner.

5. Measurements are provided as guides and the final dimensions may vary slightly. This is normal for a man-made, hand-made product. Tips for a good measurements :

Check the dimensions of the furniture on the product page.
Measure the height, width, and diagonal width of every doorway, hallway, elevator, and staircase.
Measure the length, width, and height of the room.
Measure the width of the furniture, including the arms.
Measure the depth of the furniture, including any cushions that extend beyond the frame.
Measure the height of the furniture, including any cushions that stick up above the frame.
Consider all decorative elements in the room.

You can use painter's tape or masking tape to map out the exact dimensions of the furniture in your space. You can also place a piece of tape on the wall to get an idea of height.

Purchased furniture should be at least 1 inches less than the passage measurements to move it easily and safely.

6. Please measure or be aware of your space prior to ordering. Darosi furniture is not responsible for a purchase that will not fit through doorways, stairways, into elevators, etc. In case merchandise doesn't fit, you may request a refund, with a deduction of a restocking fee of 20% of the original purchase price as well as return shipping charges.
Costumer change mind after uncrated product will be charge 20% of restocking fee from
original purchase price.

7. After a delivery has been scheduled and agreed upon, if there is no one present to receive the delivery, a re-deliver will be made after you contact us.

8. An authorized person 18 years of age or older, must be present for delivery.

9. Drivers cannot handle furnishings or special installations that are not listed on the delivery document. This includes but is not limited to, moving furniture, hanging mirrors, clearing spaces, etc. If delivery conditions are not met prior to your delivery time, we reserve the right to reschedule your delivery time and charge a re-deliver fee.

10. Our drivers and delivery teams are trained to be the best professionals in the industry, and they always try to be as accurate/careful as possible, however, furniture delivery and assembly are provided as complimentary services and those services include some risks. While we take care to avoid damaging any property while delivering furniture, which is generally heavy, bulky items, we are not responsible for any accidental property damage that may occur. We are also not responsible for any dirt/damages to your floor, other things in your rooms, including other furniture pieces/area rugs/etc. If you don't want to take that risk, please remove all other furniture, decorations, or any object out of way. Or please ask drivers to unload your furniture in front of your door and take care of further delivery/assembly by your own preferred method. in this particular case if was charged for assembly fees by darosi furniture you will be renbolsed.

11. Darosi furniture is not responsible for checking your payment receipts/order confirmation emails for accuracy. In case of mistake in your order, please contact Darosi furniture for correction. Any inaccuracies in delivery addresses, or contact information after delivery time is agreed upon that causes a delay in delivery, please recheck your information before the delivery's schedule date to avoid any redelivery fees.

12. Special orders require a payment in full by credit card. There are no deposits for special orders. Deposits for any other orders can be returned only in conjunction with cancellation terms (see below for more details).

13. Prices on our website are subject to change without notice.Depending on changes in factory prices, but this does not affect the values of orders already placed

14. In case of the item assembled we remove all packaging and related shipping materials.

15. Darosi furniture will try make your delivery sooner as possible. But we are not responsible for delays in transit from the manufacturer. If there are delays that affect the agreed upon delivery date/time, DF will contact you to reschedule.

16. All specials, coupons, promotions must be applied before checkout. Darosi furniture will not retroactively apply discounts to orders already placed.

17. Darosi furniture will provide a COI (Certificate of Insurance) if needed, however if your building is refusing our insurance we are not responsible for any problems with your order delivery/arrangements, etc. If we need to return your order to the factory for COI issues, you will be responsible for a 20% restocking fee.

18. After delivery and assembly, we reserve a right to document the assembled product in your home. Documentation can include pictures taken with cell phones by the delivery team of the assembled product in your home.This is so that we can have reliable proof that the delivery and assembly work was correctly completed.

19. By purchasing and accepting delivery, you agree to allow Darosi furniture to use images of your assembled furniture on our social media channels. All efforts will be taken to respect and protect your privacy.

20. SPECIAL NEEDS DELIVERY: If you have unusual delivery conditions such as walk-ups, basement, etc. please notify us ahead of your delivery date. Provide us with as much info as you can before placing an order, including descriptions/pictures of your entrances/space, etc.

21. Assembly Policy
Assembly service provided at no extra cost (in most cases) in local areas (MA-RI-). Assembly services included assembly and placement of the purchased furniture only and does not include moving current furniture, disassembly of current furniture, no mattresses remove, etc. We do not hang mirrors/wall-art/etc. on the walls. We do not assemble lamps. At the moment we do not provide assembly to following groups of items: Kids Furniture, Kids Bedrooms, Kids Beds, Kids Office Furniture, Kids Seating, Office Desks, Office Chairs, Office Collections, Bookcases, etc. Wall-Units, Mirrors.

Assembly is offered complementary, but any reasonable tips for the delivery crew are, of course, appreciated and 100% of these tips go to the delivery personnel.

Free assembly is provided day of deliver only. If you choose to deny assembly at time of delivery, you will be required to initial that on the invoice. We will not return to assemble furniture at a later date for free charge.

Cancellation Policy
1. Orders can be cancelled, free of charge, within a 24-hour of placing the order.
Darosi furniture reserves the right to cancel any order at any time, for any reason. In these rare cases, a 100% refund will be given.

Colors Policy
Darosi furniture can not guarantee the color on the picture of the ordered item will 100% match the actual color of the furniture, and the final product may vary slightly from the images on our website, due to:
Monitors calibration causes all monitors to display colors differently.
Images are provided by manufacturers, and while usually photographed to show the product accurately, stylistic choices can effect color perception, including; lighting color, lighting style, room color, room reflections, etc.
Color naming conventions can vary wildly. If a color does not match a description, please do not hesitate to contact us for clarification.
We do not accept returns/exchanges due to color issues, unless the wrong item was delivered.

Return/Exchange/Refund Policy
Returns will be accepted within 30 days of delivery and will not include the actual shipping costs.

We do not offer exchanges.

If items are returned, actual shipping costs will be deducted from your refund. In the case of free shipping, these fees cover the shipping of the product back to the warehouse.

All returns must include all original packaging and shipping materials. We do not disassemble and repackage. We will not accept returns that are not packed back in their original packing material. Returns without original packaging are not subject for return, there are no exceptions.

Returns/Refund Procedure:
Call or email us at info@darosifurniture.com, include your order number/transaction ID.
If your order is not delivered to our delivery warehouse yet, we cancel your order right away with 100% of your money refunded back to you.
If we need to come over and pick up your product, we process a refund within 24 hours (M-F) of receiving your item back at the warehouse.
In case you need to use a shipping service to return a product, we will assist you with scheduling that. You will be responsible for shipping fees.
A 20% restocking fee will apply to any item returned due to change of mind.

Fraud Transactions / Identity Protection
Any additional or private info will not be shared, sold or used in any way: it will be stored securely and will be destroyed after 6-month period upon order delivery completion.

Warranty/Damages Information
All products sold on the website come with 30 days up to 1-year limited manufacturer's warranty.
Limited means not every case of damage will be honored as a warranty case. There are often cases of misuse, worn-off, etc. that is not warrantied by the manufacturer.

Darosi Furniture does not offer any additional warranty beyond the manufacturer warranty. If the furniture is damaged at the time of delivery, we will exchange at no cost to you. All signed shipping invoices indicate that you accept the furniture as is, and no claims of damaged items will be honored after delivery.

All other claims about defects or imperfections found afterwards should be emailed to info@darosifurniture.com. Include your order number, picture(s) and description of the defect. All exchanges /fixes are completely covered and decided by the manufacturer, not by Darosi furniture. If the manufacturer approves your claim finding the item(s) defective - we will gladly exchange it, providing you with the shipment of the replacement item at our expense. Please note that in some cases claims with shipping companies could take up to 60 days.

Warranty is also void in case of:
1. Normal wear and tear.
2. Damages incurred during transportation (if not delivered by us).
3. Damages incurred during assembling or maintenance, if you choose to assemble yourself.
4. Damages incurred by accidents, mechanical use or abuse.
5. Improper maintenance or improper use resulting in damage.
6. This warranty covers only pieces of furniture intended for residential use only, does not cover any industrial, commercial, institutional, or rental use.
7. Dissatisfaction due to buyer's remorse.
If you find items to be damaged at time of delivery, you must refuse delivery or contact us at that time, or your order will be considered accepted.

We do not service furniture or keep replacement parts in stock. We can try to assist you if possible, but this is done under our sole discretion. If you are having an issue, please contact us at info@darosifurniture.com and we will make every effort to successfully resolve it. Your 100% satisfaction is our primary concern, so we'll work with you until every issue or claim is resolved within reasonable circumstances.

Darosi Furniture shall have the right, at its sole discretion, to modify, add or remove any terms or conditions of these Terms and Conditions Agreement without notice or liability to you. Any changes to this Terms and Conditions Agreement shall be effective immediately following the posting of such changes on this web site. The most recent version of these Terms and Conditions Agreement may always be found on our privacy policy. You agree to review these Terms and Conditions Agreement from time to time and agree that any subsequent use by you of this web site(s) following changes to these Terms and Conditions Agreement shall constitute your acceptance of all such changes.

RETURN POLICY

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